Go Find Orient is a travel brand owned and operated by:
JIN JIANG TRAVEL (H.K.) LIMITED
Room 3203A, West Tower, Shun Tak Centre
200 Connaught Road Central
Sheung Wan, Hong Kong SAR, China
In this Privacy Policy, "Go Find Orient," "we," "us," and "our" refer to JIN JIANG TRAVEL (H.K.) LIMITED and the affiliated companies, operational teams, and service providers acting on its behalf where applicable.
We are committed to protecting your personal information and handling it responsibly in accordance with applicable data protection laws, including the Personal Data (Privacy) Ordinance of Hong Kong
You can contact us about privacy matters at:
Email: service@gofindorient.com
Telephone: +86 189 0773 7364
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
visit the Go Find Orient website;
submit a travel inquiry or contact form;
request an itinerary or quotation;
make or manage a booking;
make a payment;
communicate with us by email, telephone, WhatsApp, social media, or another channel;
participate in a tour or use travel services arranged by us; or
otherwise interact with Go Find Orient.
This Privacy Policy does not apply to websites or services operated independently by third parties, even where they are linked from our website. Those third parties may have their own privacy policies and data-handling practices.
The personal information we collect depends on how you interact with us and the travel services your request.
Information You Provide to Us
We may collect the following information directly from you:
Identity and contact information
title and full name;
email address;
telephone or WhatsApp number;
nationality;
country of residence;
residential or billing address, where required; and
age or age range.
Travel inquiry and preference information
intended destination;
proposed travel dates;
number of travelers;
preferred hotel category;
estimated budget;
travel interests and preferred activities;
room arrangements;
transportation preferences;
dietary preferences; and
other information you choose to include in your inquiry.
At the inquiry stage, we use this information to understand your requirements, respond to your questions, and prepare suitable travel recommendations or a travel proposal.
Booking and traveler information
If you proceed with a booking, we may collect additional information about you and other travelers included in the booking, such as:
date of birth;
gender, where required by a supplier;
passport or identity document details;
visa information;
flight and accommodation details;
emergency contact information;
intended destination;
loyalty or frequent-flyer information; and
other information needed to arrange the requested travel services.intended destination;
Passport copies or identity information may also be requested where reasonably necessary for ticketing, identity verification, fraud prevention, or the provision of booked travel services.
Dietary, mobility and special-assistance information
Where relevant to the travel arrangements you request, you may voluntarily provide information about:
allergies;
dietary requirements;
mobility or accessibility requirements; and
other special-assistance needs.
Please provide only information that is relevant to your trip. We will use this information only where reasonably necessary to prepare or provide the requested travel services.
Payment and transaction information
Depending on the payment method selected, we may collect or receive:
If you make a payment, we may receive information such as:
billing details;
payment amount and currency;
payment date;
transaction reference;
refund information; and
masked or limited payment-method information provided by the relevant payment service provider.
Payment card details may be processed directly by authorized payment service providers, banks, card networks, or other financial institutions. We do not store full payment card numbers or card security codes.
Communications
We may keep records of communications between you and Go Find Orient, including:
emails;
inquiry form submissions;
telephone call notes;
WhatsApp or messaging conversations;
customer service requests;
complaints;
survey responses.
Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically, including:
IP address;
approximate location derived from your IP address;
browser and device type;
operating system;
language settings;
referring website or advertising source;
pages viewed and links clicked;
time and date of visits;
website interaction information; and
cookie or similar technology identifiers.
This information may be collected through cookies, server logs, analytics tools, and similar technologies.
Information Obtained from Third Parties
We may receive personal information from:
another traveler making an inquiry or booking on your behalf;
travel agents or referral partners;
travel suppliers involved in an existing booking;
payment processors, banks, and financial institutions;
analytics or advertising service providers;
social media platforms through which you contact us; and
fraud prevention, identity verification, security, or compliance service providers.
When you provide personal information about another traveler, you confirm that:
you are authorized to provide that information;
the information is accurate;
you have informed the traveler about this Privacy Policy; and
where required, you have obtained the traveler's permission for us to use and share the information to arrange the requested travel services.
The person making the booking is responsible for ensuring that all travelers included in the booking understand how their personal information will be handled.
Our website and booking services are intended to be used by adults.
We may need to process information about children who are included in a family booking. This information should be provided by a parent, legal guardian, or another adult who is authorized to provide it.
We use children's information only as reasonably necessary to prepare quotations, complete bookings, arrange age-appropriate travel services, and meet legal or supplier requirements.
This Privacy Policy does not apply to websites or services operated independently by third parties, even where they are linked from our website. Those third parties may have their own privacy policies and data-handling practices.
We may use personal information for the following purposes:
Responding to Inquiries
To:
respond to your questions;
understand your travel requirements;
recommend suitable destinations, routes, hotels, and activities;
prepare a travel proposal or customized itinerary;
provide a quotation; and
communicate with you about your proposed trip.
Information submitted at the inquiry stage is not shared with travel suppliers unless you ask us to check or arrange a specific service that reasonably requires such disclosure.
Managing Bookings and Travel Services
If you proceed with a booking, we may use your information to:
check availability;
confirm reservations;
arrange accommodation, transportation, guides, activities, tickets, meals, and other travel services;
prepare booking confirmations, invoices, and travel documents;
manage changes, cancellations, or refunds;
communicate important travel information; and
provide assistance before, during, and after your trip.
Providing Customer Support
To:
respond to service requests;
provide assistance during your trip;
handle emergencies;
investigate complaints;
resolve disputes; and /p>
maintain appropriate customer service records.
Improving Our Website and Services
To:
understand how visitors use our website;
identify technical issues;
improve website content, functionality, and user experience;
review service quality;
improve our travel-planning and customer-support processes; and /p>
understand general customer preferences. /p>
Security and Legal Compliance
To:
protect our customers, staff, website, systems, and business;
detect and prevent fraud, misuse, security incidents, and unlawful activity;
verify transactions or identities where reasonably necessary;
maintain business and accounting records;
comply with legal, regulatory, tax, banking, court, or law-enforcement requirements; and /p>
establish, exercise, or defend legal claims./p>
Where applicable data protection law requires us to identify a legal ground for processing personal information, we may rely on one or more of the following:
taking steps at your request before entering into a contract;
performing our contract with you;
complying with legal or regulatory obligations;
our legitimate interests in operating, securing, and improving our travel business;
your consent;
protecting the vital interests of you or another person in an emergency; and
establishing, exercising, or defending legal claims.
Where we process health, accessibility, dietary, or other sensitive information, we will do so only where necessary for the requested travel arrangements and where permitted by applicable law.
You may withdraw your consent at any time, although withdrawal will not affect processing that took place before the consent was withdrawn.
In some cases, withdrawing consent or refusing to provide required information may mean that we cannot prepare an itinerary, confirm a booking, or provide a particular travel service.
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may share relevant personal information with the following parties where reasonably necessary.
Affiliated Companies and Operational Teams
We may share information with affiliated companies and operational teams that assist with:
travel planning;
reservations;
customer service;
payment administration;
accounting;
technology; and
on-the-ground travel operations.
Travel Service Providers
Depending on your itinerary, information may be shared with:
airlines;
railway operators;
hotels and other accommodation providers;
cruise operators;
local tour operators;
guides;
drivers and transport companies;
restaurants;
attractions;
ticketing providers;
activity providers;
visa or permit service providers; and
other suppliers involved in delivering your trip.
We will generally share only the information reasonably required for the relevant supplier to provide its services.
Payment and Financial Service Providers
We may share transaction-related information with:
payment processors;
acquiring banks;
card issuers;
card networks;
banks;
digital wallet providers;
fraud prevention providers; and
financial and accounting service providers.
Technology and Business Service Providers
We may use service providers for:
website hosting;
cloud storage;
email;
customer relationship management;
online forms
communications;
analytics
advertising;
cybersecurity;
document management;
accounting; and
technical support.
We may use service providers for:
Professional Advisers and Authorities
We may disclose information to:
lawyers;
auditors;
accountants;
insurers;
banks;
regulators;
tax authorities;
law-enforcement bodies;
cybersecurity;
courts; and
government authorities,
where disclosure is reasonably necessary or legally required.
Business Reorganization
If our business, assets, or operations are reorganized, merged, transferred, or sold, personal information may be disclosed to professional advisers and prospective or actual parties involved in the transaction, subject to appropriate confidentiality and data-protection requirements.
Because we arrange international travel, your personal information may be transferred to, stored in, or accessed from Hong Kong, Mainland China, the destinations included in your itinerary, and countries where our travel suppliers, payment providers, or technology service providers operate.
Such transfers may be necessary to prepare, book, manage, and deliver the travel services you request. For example, relevant information may need to be provided to hotels, airlines, railway operators, local tour operators, guides, transport providers, and other suppliers involved in your trip.
Data protection laws and standards may differ between countries. Where required and reasonably practicable, we take appropriate steps to ensure that personal information transferred outside Hong Kong is handled in accordance with applicable data protection requirements and used only for the relevant purposes described in this Privacy Policy.
Our website may use cookies and similar technologies to support website operation, understand how visitors use the website, remember preferences, measure performance, and evaluate inquiry or advertising activity.
The cookies used on our website may include:
Essential Cookies
These cookies are necessary for core website functions, security, navigation, form submission, and other services requested by the visitor.
Functional Cookies
These cookies help remember visitor choices and improve website functionality.
Analytics Cookies
These cookies help us understand how visitors find and use the website, which pages are visited, and whether technical problems occur.
Advertising and Conversion Cookies
Where used, these cookies may help measure advertising performance, identify whether an advertisement resulted in an inquiry, and improve the relevance of advertising.
Some cookies may be placed or accessed by third-party analytics, advertising, or technology providers in accordance with their own privacy policies.
Where required by applicable law, non-essential cookies are activated only after the necessary consent has been obtained.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.
These services may process information such as:
IP address;
device and browser information;
pages visited;
referral source;
advertising identifiers;
cookie identifiers; and
website interaction and conversion data.
Information collected through these services may be processed by the relevant service provider in countries outside your place of residence.
You may manage advertising preferences and cookie settings through your browser, the relevant service provider's privacy controls, or our cookie consent settings where available.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, arranging and providing travel services, processing payments, maintaining business records, resolving disputes, and complying with legal, tax, accounting, and regulatory requirements.
The retention period may vary depending on the nature of the information, whether an inquiry results in a booking, the duration of our relationship with you, and any applicable legal or operational requirements.
Certain accounting and transaction records, including invoices, receipts, payment records, and related business records, may be retained for at least seven years where required under Hong Kong tax and accounting laws.
Other personal information, including passport copies, identity documents, and information relating to dietary, mobility, accessibility, or special assistance needs, will be retained only for as long as reasonably necessary for the relevant booking, travel service, dispute, or legal requirement.
Information relating to an inquiry that does not result in a booking will be deleted, anonymized, or securely disposed of when it is no longer reasonably required for customer service, follow-up, record-keeping, or legitimate business purposes.:
When personal information is no longer required, we will take reasonable and practicable steps to delete, anonymize, or securely dispose of it.
We take reasonable and practicable technical and organizational measures appropriate to the nature of the personal information we hold and the risks involved. These measures are designed to protect personal information against unauthorized or accidental access, processing, loss, erasure, use, alteration, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
You should not send full payment card numbers, card security codes, passwords, or other unnecessary sensitive information by ordinary email or messaging services.
Subject to applicable law, you may request access to or correction of personal information that we hold about you.
Depending on your location, you may have additional rights under applicable data protection law. These rights may be subject to legal conditions, exceptions, identity-verification requirements, and our legal or regulatory record-retention obligations.
To submit a privacy request, please contact us at service@gofindorient.com and provide sufficient information for us to identify you and understand your request. We may request reasonable proof of identity before responding.
If you have any concerns about how we handle your personal information, please contact us first at service@gofindorient.com so that we can investigate and seek to resolve the matter. Where applicable, you may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong, or another competent data protection authority with jurisdiction over the matter.
We may update this Privacy Policy to reflect changes in:
our services;
business operations;
technology;
suppliers;
data-handling practices; or
legal and regulatory requirements.
The updated version will be published on this page with a revised "Last Updated"date.
Where changes materially affect how we use personal information, we may provide additional notice where appropriate or required by law.
If you have to cancel your confirmed booking, a cancellation fee calculated as a percentage of total holiday cost will be charged. The percentage payable depends on the date we receive your written cancelation notification by email. In the event of cancellation, please note that any Advance Payments as set out in section 1 “Advance Payment” that are non-refundable, unless such amounts are recoverable from suppliers as we shall endeavor to mitigate these to the extent we can reasonably to do so.
When we calculate the cancellation fee, we have already taken account of the costs of holiday arrangement and booking, as well as any the generation of income from other bookings and cost saving which may be able to offset out loss from the cancelation. However, please be advised that this may not be achievable due to the tailor-made nature of tour.
With respect to cancellation of part of your booking, the cancellation charge includes any direct cancellation costs: our reasonable administration costs of dealing with the arrangement of cancellation, any Advance Payments relevant to the cancelled part of the holiday. We will do our best to mitigate these to the extent we can reasonably do so.
In respect of alteration or cancellations by you after commencement of travel and unused services, we will endeavor to implement any changes you request to your tour arrangement once it has commenced, but we are not able to guarantee these changes can be made. In case, these amendments being made you shall assume any cost that may incur and any direct cancellation charges that may be levied for the original booking. We cannot guarantee any refunds will be paid to customers who do not complete the tour. However, once we can get a refund from principals for services not used or hotels, we will definitely pass it to you except any reasonable administration charges.
The cancellation charges are calculated as follows:
l Cancellation notification received 14 days prior to departure date: 0% of total cost of holiday will be charged.
l Cancellation notification received 7 to 13 days prior to departure date: 10% of total cost of holiday will be charged.
l Cancellation notification received 3 to 6 days prior to departure date: 50% of total cost of holiday will be charged.
l Cancellation notification received 2 to 0 days prior to departure date: 100% of total cost of holiday will be charged.
Plus, any Advance Payments made as set out in section 1” Advance Payment” above, unless such amounts can be recovered from suppliers as we shall do our best to mitigate these to the extent we can reasonably do so. We will deduct them from the cancellation fee once we can mitigate these losses.
THE IMPORTANCE OF TRAVEL INSURANCE
Never travel without insurance, the unexpected can always happen. We strongly suggest you to obtain travel insurance for your trip as you may have chance to recover the cancellation charges less any excess on your travel insurance policy, depending on the detail of your insurance policy. Please read your policy carefully and it is your responsibility to make sure that you are adequately covered by insurance for all elements of your trip.
a) Changes have to be made to the confirmed holiday arrangements.
Sometime, some inevitable insignificant changes have to be made to your confirmed holiday arrangements and we have right to do so. We will send you the written notification to you by email, when an insignificant change is made prior to departure date. There is no compensation should be paid for this insignificant change.
b) Event of circumstances beyond control
Occasionally, some uncontrol events may occur before departure which result in that we have to make a significant alternation to any of part of your confirmed booking of travel services or to any special requirements which we have accepted as referred to in section ? In case we have to do so, section 4 c) and d) will apply. Significant changes before departure are likely as follows: A significant adjustment of the itinerary has to be made because of change of flight or change of departure time of the flight; a change of accommodation area for the whole or a major part of time of your tour; a change of accommodation to that of a lower official classification or standard for the whole or a major part of your tour.
(*Kindly be noted: a. A change of a hotel of the same level which does not affect the tour, does not constitute a significant change. b. A slight change of itinerary due to the change of the flight does not constitute a significant change.)
c) Written notification of any significant alternation should be sent to you in time
In case that we have to make any significant alteration to the main characteristic of your confirmed arrangements or accepted special requirements, we will send you the written notification by email as soon as possible and the content should include: (i) the reasons of alteration(s); (ii) Any impact on the price the proposed alternation(s) generated? (iii) in case, you do not wish to accept the alternation(s) or any details of any substitute package we are able to provide or any price reduction we can offer; (iv) In the event you do not want to accept the alternation(s) or any substitute package we provided, you can cancel your booking and get a full refund.
(d) Choose to cancel the booking
If you choose to cancel your booking after receiving our written notification as 4(c), we will refund all payment that you have already made to you and please notice us by email within 14 days from you receiving our notification. If we don’t hear from your decision within the specific period, we will treat it as you decide to cancel your booking and will refund all payment made to us within 14 days of our doing so. No compensation will be paid or other liability accepted once a change results from unavoidable and extraordinary circumstances (see section 6 unavoidable and extraordinary circumstances)
(e) Cancelation for unavoidable and extraordinary circumstances
In case, the unavoidable and extraordinary circumstances (see section 6) happening in your holiday destinations or vicinities which have got immediate affect you will have right to cancel prior to departure without cancellation charges. Once this situation occurs, we will inform you as soon as possible.
(f) Occasionally, we have to cancel your confirmed holiday arrangement
We are entitled to terminate your contract and cancel your confirmed holiday arrangements in the event we are prevented from carrying out your confirmed holiday arrangements due to unavoidable and extraordinary circumstance (see section 6) and we will inform you this as soon as possible. Once we have to cancel your holiday because these circumstances, the payment you have already paid to us will be refunded within 14 days of the date we notify you the cancellation. We will not further take responsible for other liability for you including in regard to compensation or any expenses or costs you incur or have incurred. We will try our best to provide you similar alternatives where possible which you may choose to book to replace the those cancelled. If you fail to make payment according to the terms of your confirmation letter or contract in which case section 2 and 3 will apply.
(g) In the event, we have to make cancelation or significant alternation
In the event, we have to make cancelation or significant alternation, we will pay you the compensation where compensation is appropriate. The compensation sets out below in the table, subject to the payment of compensation referred to in section 4(d) and 4(f).
Period of notification before scheduled
| Departure date | Compensation per person |
|
More than 60 days |
Nil |
|
59-40 days |
US$15 |
|
39-25 days |
US$25 |
|
24-15 days |
US$35 |
|
14-0 days |
US$50 |
You may choose to transfer your place on your booking to another person (introduced by you) in the event you need cancel your confirmed holiday arrangements. You should provide whom will be replaced by this person and this person is satisfied all conditions which form part of your confirmation letter or contract with us. The requirement of a transfer should be made not less than 7 days prior to the departure date and the name and other applicable details of the person(s) who will replace you must be provided as well. Before the transfer takes effect, all reasonable charges and costs incurred by any of our suppliers or by us according to the transfer should be paid. Because most airlines do not allow any name changes after tickets have been issued for any reason, for flight inclusive booking, you have to pay the cost levied by airline concerned.
In this booking terms and conditions, unavoidable and extraordinary circumstances mean that a situation beyond our control and its consequences are not avoidable although all reasonable measures had been taken. Such as war, riots, insurrection, civil action, strikes, industrial action, terrorist activity, governing authority or governments decisions, weather threaten, earthquake, volcanic explosion, tsunami, epidemics/pandemics and fire disaster, etc. Except all of these, we cannot accept any liability or pay any compensation or other sums for those which are not in these kinds of circumstances such as the performance of the confirmation of the holiday arrangements is affected or prevented or you suffer any loss or damage (more full descriptions in section 7(i)).
We promise we will perform our contract with you as we have agreed to arrange, perform or provided with reasonable skill and care. It means that we will accept responsibility according to these booking conditions if, for example, you suffer from personal injury, death or your holiday arrangements are not provided as what were confirmed or contracted or prove deficient due to the failure of ourselves, our employees or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. However, please kindly note that it is your responsibility to show the evidence proving the reasonable skill and care has not been used if you wish to make a claim against us. Additionally, we only take responsibility for what our employees do or not do during the cause of their employment or carrying out work we had instructed our suppliers to do. We do not take any responsibility for any loss, illness, injury, death, damage, expense, cost or other sum or claim of any description whatever resulting from any of the following: (a) unavoidable and extraordinary circumstances as defined in section 6. (b) A self-inflicted fault. (c) unpredictable or unavoidable fault of a third party not connected with the provision of your holiday. In addition, we will not take the responsibility for that you do not enjoy your holiday or suffer any problems caused by a reason you did not tell us when you booked the holiday with us. Pleases note that we are not responsible for any services which do not form part of your travel confirmation. This includes, for example, any excursion or activities you purchase during your holiday from any other supplier instead us, or any additional services or facilities which your hotel or any other supplier provide for you where these services and facilities are not forming part your you holiday as we made in the holiday confirmation.
The flight details we provided in your itinerary quotation are guidance or reference only and subject to change. The exact flight details will be on your travel confirmation, sent once every booking of your holiday has been confirmed. Please note: all the times shown on e-tickets are local times and the times may be changed even after all tickets have been dispatched. We will inform you as soon as if this occurs. We will advise you of the actual carrier(s) as well. Any change to the operating carrier(s) after your booking has been confirmed, we will inform you as soon as possible.
We cannot take responsibility for your late arrival for the check in and missing your flight nor can we take responsibility for any loss of air tickets, vouchers or coupons by you. We cannot accept liability for your own responsibility for flight missed due to your failure to reconfirm or check e-mails for notification of flight time changes.
You must ensure that you have taken all the documents, passports and visa for boarding. We regret we do not take any responsibility if you are refused entry onto any transport or into any country due to your failure to carry correct documentation. In addition, please make sure the name on your air tickets must be exactly the name that appears on your passport.
Please note that passport, visa and other requirements may change so you must check the up-to-date position in good time before departure. We cannot accept any liability for expired documents which result in fines or other financial penalty or cost or expenses incurred.
We cannot take responsibility for your failure to comply with customs regulations.
Should you feel unsatisfied with any service we have provided or have any complaints about any aspect of arrangement during your trip, you must inform your local guide or the representative of our local supplier immediately. Your problems can be most easily solved on the spot. In the meanwhile, you can contact your 7x24 hours available travel consultant and get assistant from him/her and to avoid the potential for similar problem happening again during your trip.
In the unlikely event that an acceptable solution cannot be found, you should write to us by email within 15 days from the end of your trip with full details of your complaint. Relevant receipts and substantiating evidence must be attached to email of claim. If you fail to follow this complaints procedure, we will not be liable for any claims made later than 15 days after the complaints.
If you have special request, you must note us in writing at the time of booking. We will do our best to pass any reasonable requests on to the relevant supplier, but we are so sorry that we are not able to guarantee any request will be met. Special requirements we have accepted will be specifically confirmed in writing in booking confirmation. For your own protection, you should require us to write down your requests (where it is possible for us to give this) in the confirmation if we did not do it. All special requests are subject to availability.
We would like to advise you as to whether the proposed arrangements are generally suitable for someone with reduced mobility/medical conditions/disabilities before you make booking. We understand that reduced mobility actually means differently to different individuals, however, when we refer to reduced mobility, this means any material reduction in mobility whether this is temporary or permanent and whether caused by physical or age or mental disability or impairment or other cause of disability.
We do not arrange any excursions other than those listed in your itinerary in the confirmation that you have paid for. Our local guides or representatives may put you in touch with local organizers of excursion if you want or request. Please note that we do not have responsibility for such excursions, as your contract for such excursions will be with a local company providing the serviced not with us.
We will keep your personal information about you and other members of your party that you provide to us strictly confidential. And you consent us to share the information with third parties including airlines, local service providers and local accommodation for arrangement of your holiday.
In the event you get into trouble or difficulty of any sort during your trip, we will do our best to provide you with appropriate assistance as soon as possible including finding alternative travel arrangement as may be applicable, making distance communication, consular assistance and the provision of appropriate information on health services and so on. In case you are in trouble or difficulty as a result of your negligence, the expenses incurred in our assistance will be borne on you.